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  • DOCUMENTATION
  • ANNOUNCEMENTS
    • Matrixport App Now Supports XAUm Mint/Redeem
    • XAUm Now Supported on More Secondary Markets
    • STBT Now Supported as Underlying Asset for Minting Zoth zeUSD
    • Matrixdock Officially Launches Product Upgrade to Deepen RWA and AI Integration
    • Earn Yield Using XAUm on Morpho
    • Other Announcements
      • Listing of XAUm as Collateral on Lending Platforms
      • Matrixdock Partners with Brink’s for Global RWA Custody, Starting with Gold
      • Matrixport Swap Officially Support XAUm, Swap $10 Into Gold Instantly
      • XAUm Online Order Feature Launched
      • XAUm Limited-Time Promotion: Minting Fee Waived!
      • Matrixdock Officially Launches Gold Token, XAUm
      • Important Announcement Regarding STBT Underlying Asset Handling
      • Matrixport KYC-L4 users can borrow USDT/USDC against STBT now!
      • Notice Regarding STBT Daily Asset Statement
      • STBT Comprehensive Upgrade! T+1 Minting, T+0 Redemption, and Zero Redemption Fee or Service Fees!
      • Matrixdock x BNB Chain Red Envelope Campaign Announcement
      • STBT: Notice on the Continuation of Prometheus Solutions Ltd. to BVI
  • GET STARTED
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  • GOLD TOKEN - XAUm
    • Token Features
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      • Yield Generation
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      • Contract Address
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    • Whitepaper
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  • TREASURY BILL TOKEN - STBT
    • Token Features
    • Minting & Redeeming
    • Secondary Markets
    • Technical Guidance
      • Why don't I see my wallet
      • What is token approval
      • How to display STBT token in wallet
    • Smart Contract
      • Contract Address
      • Contract Audit
    • FAQ
  • NON-REBASING STBT - wSTBT
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  • LEGAL
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      • STBT Terms and Conditions
      • XAUm Terms and Conditions
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On this page
  • 1. Disabled Browser Extension
  • 2. Multiple wallets installed
  • 3. Outdated Browser or Extension
  1. TREASURY BILL TOKEN - STBT
  2. Technical Guidance

Why don't I see my wallet

Here will explore the common reasons behind this phenomenon and what users can do to address the issue.

PreviousTechnical GuidanceNextWhat is token approval

Last updated 8 months ago

1. Disabled Browser Extension

For desktop users, if their browser extension is disabled, they won't be able to see their wallet.

See the following steps:

  • Check the browser exension setting. Visit if you are a Chrome user.

  • Enable the extension by ensuring the toggle is blue.

  • Once enabled, you will see the wallet icon in the browser toolbar. Refresh the page before accessing the wallet.

2. Multiple wallets installed

Often, when a user has multiple wallets installed in their browser, there can be a collision in the space that dapps use to detect wallets. As a result, only one wallet may be available in certain circumstances.

To address this issue:

  • Go to their browser's extension settings (within Chrome browser it is: )

  • Make sure to disable all other browser wallets (or ensure they are not set as the default web3 wallet) and enable your target wallet.

  • Refresh the browser before you access the desired wallet.

Also, if you happen to set default browser wallets, then your desired wallet may be unable to show. You can update this default within the wallet settings or by disabling the extension as stated above.

3. Outdated Browser or Extension

If a desktop user's browser or extension is outdated, they may not be able to see their Ethereum-based web3 wallets that are injected into their browser. Wallets like MetaMask update their software frequently to improve security and functionality. If a user's browser or wallet extension is outdated, they may experience issues accessing their wallet.

chrome://extensions/
chrome://extensions/